Refund and Returns Policy for Premium Content

Refunds Policy

This is a summary of the key points of our refunds policy.

You can download the full refunds policy document here. Due to the nature of our service, we do not refund content purchases except in exceptional circumstances.

By proceeding with any purchase of premium content, you agree that:

we shall provide access to that content immediately, or as soon as possible thereafter.
your rights to use this material are specified in our terms and conditions of this agreement.
You accept and acknowledge that you shall have no right to cancel your purchase once your order has been downloaded.
All sales shall be final, and refunds are only available in the following circumstances:
- If the resource contains infringement of someone’s intellectual property
- If the resource has a technical fault that cannot be resolved
- If the resource is not as described in the resource description and the previews

Please note:

All the material included within these resources strictly to conform to the national curriculum specifications. We will therefore not consider complaints in relation to offensive or inappropriate content, for example, religious objections to the teaching of evolution, personal objections to the purpose and effects of vaccination or material relating to reproduction or the reproductive system etc.

In order to receive a refund, you must comply with the rest of our Additional Terms and General Terms.

If you want to make a claim for a refund you must do so within 48 hours of purchase by emailing febolearning@gmail.com (Use the subject title ‘REFUND CLAIM’). Please support your refund claim with a brief explanation/evidence of an infringement of intellectual property, the irresolvable technical fault, how it is not as described, or in what way the content is offensive or inappropriate.

We also assert the right to refuse any refunds at our discretion (for example we may do this when someone has requested excessive refunds).

Dispute Resolution Procedure

The parties shall use their best efforts to settle any dispute, claim, question, or disagreement arising out of or relating to the subject matter of these Terms directly through good-faith negotiations, which shall be a precondition to either party initiating arbitration. Therefore, a party who intends to initiate arbitration or file a claim in small claims court must first send to the other a written Notice of Dispute (“Notice”). A Notice from you to Febo Learning must be emailed to febolearning@gmail.com

Updated: August 14, 2025